Our clients always note that an essential benefit of being part of Orion is their ability to use our dedicated IT Department morning, noon or night.
Osama Tanweer- Team Lead Technical Support Engineer
I was recruited as a Support Engineer and due to my determination, dedication and commitment, I was promoted to the Team Lead position. I absolutely love this managerial role.
Asad Raza-Technical Support Engineer
My journey started five years back. Configuration and troubleshooting networks is really a challenging yet rewarding job.
Usman Ali - Technical Support Engineer
I have worked in one of the leading telecom companies PTCL till I joined ORiON back in 2021. Daily technical issues are really fun to resolve.
Iqbal Hussain- Technical Support Engineer
I have worked previously in Creative Khan with our MD Shah back in 2012 and then joined ORiON in November 2017. ORiON feels like a home to me.
Support Infrastructure
Our infrastructure is designed for an uninterrupted service, featuring multiple power backups including two high-capacity generators and a state of art automatic changeover switch. This advanced system instantly transfers the load to UPS without even a blink of disruption and then seamlessly shifts to the generator ensuring zero downtime during power failures
Support Network
Additionally, we have redundancy at the network end utilizing five leading ISPs to guarantee continuous internet connectivity. Our IT department plays a critical role in maintaining this seamless experience, proactively managing the infrastructure and resolving issues in real time ensuring customers never face disruptions from our end.
