ORION

"Each and every client that comes to us, works differently. So by incorporating our dedication into everything we do, the way our ,
customers choose to work is always elevated. It’s why we’re proud to be different."

24/7 Operations

In today's business world, it's more important than ever to have a competitive edge. One way to gain an edge is by capturing more new business by working around the clock

Premier customer service

Enhance your customer service with fast call responses and 24/7 support, ensuring your clients always receive timely assistance.

Pay as you grow

Add more staff to your team instantly, without having to go through the hassle of advertising, interviewing, and training

Freedom to focus on your core business.

Our professional and experienced team will handle all your calls according to your business requirements, 24/7. This way, you can focus on what's important - running your business

Dedicated.
Talented.
Your Orion Colleagues

Although colleagues are hired internally and trained by us, they are still very much your colleagues working from your dedicated company cabin, that of which you are free to visit any time you like! Our main goal is to make the process as close to your business’s structure as possible. Each and every client that comes to us, works differently. So by incorporating our dedication into everything we do, the way our clients choose to work is always elevated. It’s why we’re proud to be different.

Orion Answers For You.

Did you Know That. It has been estimated that businesses in the United Kingdom lose over £30 billions every single year due to missed calls and over 60% of unhappy customers will take their business elsewhere.But don't panic, we are dedicated to helping you never miss a call again. Available across multiple different industries, Orion brings you the opportunity to outsource your calls to our dedicated reception team; Orion Answers.
We can act as your first line, your overflow or just simply out of hours, the choice is really up to you. We recognise that your customers are the foundations of your daily business practices and processes - Let Orion Answers not only save you money on payroll costs, but also to boost your customer satisfaction by never missing your calls.

IT Department.

Our clients always note that an essential benefit of being part of Orion, is their ability to use our dedicated IT Department morning, noon or night.Our team excels when it comes to troubleshooting issues and maintaining our colleague's equipment and telecoms supplies, they always ensure high standards are kept and that success is always guaranteed. Led by the fantastic Technical Support Lead Osama, we are consistently blown away by the good work they do in keeping every one of our customers and colleagues happy, year on year.

Quality Control Department.

Orion's Quality Control department is an essential part of the operation. The department's goal is to ensure client satisfaction and colleague consistency.It is important to note that whilst we call score independently to our standards, we also take into account your script, KPI's and company policies.From this, we can publish a colleague report to you monthly!

Our tips for great calls every time 😇

The greeting is everything and makes a great first impression to the client

It should be clear, enthusiastic straight to the point. Think of every caller as a pot of gold.

Listen to the caller closely.

Most callers will give you all the information at the start of the call and there is nothing worse than a caller having to keep repeating themselves!

Establish a rapport with the caller.

This is the main difference between you and an automated system and it is vital that you use it to your advantage. The best way to achieve this is to not just read out a script, be prepared to go off script and engage the caller with small talk using your judgement if the caller wants it.

Be transparent with the caller and let them what you are doing from your end.

There is nothing worse than awkward silence and long pauses on calls. You can use vocab fillers whilst typing customer details or when you are searching and confirming caller details for example.

If you are transferring the caller to another person/department, it is important that you let the customer know exactly who they will be passed to, never blind transfer!

Repeat back any booking confirmation to the caller at the close of the call.

By doing this, it minimizes any mistakes and reassures the customer that their booking has been verbally confirmed. (Orion's Bespoke CRM system can automatically send customer confirmation over SMS or email and can send gentle reminders up until the appointment).

If the call is intended for another colleague or department, it's always worth confirming any messages to be passed, so there is no case of miscommunication. This way, when the intended person calls the customer back, they avoid repetition and can potentially solve the issue or enquiry before the callback.

Before wrapping up the call, ask the customer if there is anything else that you can assist them with.

The caller should never feel hurried off of the call, always make sure that their every need has been resolved before terminating the call.

Thank them for their call and wish them a good day!

Stretching across a variety of roles,

we are regarded as leaders when it comes to connecting you with the talent you need.

Catering

Our reception and bookings teams are ready and primed to help your Restaurant, Cafe, Bar or Takeout manage calls and reservations on your behalf. We also offer our very own bookings and inhouse payment system known as iClerk, completely free of charge when using this service.

Private Hire

Orion has been supporting the Private Hire Industry for nearly 10 years now and this experience has given us great insight into what you the customer needs. In over 50% of our current fleets, colleagues are not only taking bookings but also handling their dispatching procedures, handling regions all over the UK and Ireland with ease.

Real Estate

Elevate your Real Estate company with your own dedicated, remote working team. We can manage your daily schedule, client appointments, social media and website so thath your focus remains on your customers. Orion can also handle your telecoms and broadband courtesy of our amazing partners at Comms Source

Car Sales

Running a car showroom can be an enormous tasks, requiring an immense amount of resources. We make the communication between the Sales and Aftersales department, seamless.

Veterinarians

Your customer’s journey in your clinic by giving your department a boost. We can host and elevate your website, optimise your social media, create your custom CRM system and provide you with dedicated.

Roadmap to Success

Think of us as your satellite navigation system, guiding you through all aspects of the outsourcing process, ensuring that your journey
with us is a smooth and successful one.

Trusted by 500+ UK businesses.

What Our Clients Say About Us

Chloe Lowe

"247 Transport Solutions Ltd have worked alongside Orion for almost 7/8 years and over the course of those years, Orion have helped and supported our company with our customers and drivers, working on a variety of tasks. We treat all our staff as family, and Orion has certainly become a part of our family. We look forward to working alongside them for many years to come."

Eamonn Osullivan

"Most excellent. The driver arrived on time and was very helpful. The service was excellent and I would recommend it to anyone."

Lynx Taxis

"Seven years with Orion! They have been a truly professional company to deal with and we would not hesitate to promote them to any company that is looking to use this service. We have a great team and are a great asset to our company, without the hassle of recruiting and managing staff over here. No Brainer!. And they have done a great job with our Web Site!!! The Bookings along with our driver recruitment portal has been superb. Thanks Orion.Highly recommend."

Whiteside Taxis

"Excellent, knowledgeable and helpful customer service. We moved to Comms Source after experiencing outages and poor customer service from our previous VOIP provider. They made this change for the business seamless and trouble free.We now enjoy faster internet speeds that's better value and more robust. Comms Source also provides my company with non UK based call centre operators (Orion) and an impressive text to pay platform (iClerk)."

Sean Walshe

"We have been using Orion for the past 3 years, and our team in PK have been a fantastic addition to compliment our business.Their stats and call quality have been a revelation for us! and would highly recommend their services to any company that is looking to use an Outsourcing Company."

Wellman Cars

"6 months now of using there call centre and still rate the service 10/10."

Matt

"We’ve been with Orion for over 5 years and we are very happy with them.They have been great for us, always good with our customers and a credit to Orion.Simply a great asset for us. Give it a try and you'll be very pleased."

Phil

"Really good guys who you can depend on always! Used them in my own business ABBA Cars for years and they have a proven track record of excellence and have helped my business immeasurably.Good luck and a huge thanks to Jim, Akbar and the team and our dedicated crew in PK.Thanks Guys!."

Christine O'connor

"We Started with Orion over six years ago, we are based in Dublin and Orion has been brilliant. We started with a couple of telephonists, and over the years have grown to a team of twelve Staff . Our Team has learned not only how to Book jobs but to Dispatch jobs to a professional level!, whilst dealing with Customer and Driver issues or any email requests, 10/10 . If you are thinking of Outsourcing have a look at Orion."

24/7 Operations

Premier customer service

Pay as you grow

Freedom to focus on your core business.

Stretching across a variety of roles,

Catering

Private Hire

Real Estate

Car Sales

Veterinarians

Trusted by 500+ UK businesses.

What Our Clients Say About Us

Business
Resource Centre

Solutions

Support

Legal

Get in Touch:

24/7 Operations

Premier customer service

Pay as you grow

Freedom to focus on your core business.

Stretching across a variety of roles,

Catering

Private Hire

Real Estate

Car Sales

Veterinarians

Trusted by 500+ UK businesses.

What Our Clients Say About Us

Business Resource Centre

Solutions

Support

Legal

Get in Touch:

Business
Resource Centre