ORION

OUR COMMITMENT TO
ISO 27001

ABOUT ORION:

“ORION Call Centre” is a Private Limited company registered with the “Securities & Exchange Commission of Pakistan.” We are proud members of the “Pakistan Software Export Board” and the “Rawalpindi Chamber of Commerce.” With our dedicated building, stringent access control measures, and a focus on employee training and professionalism, we prioritize the security of your data.

OUR COMMITMENT TO ISO 27001

ISO 27001 is an international standard that sets out the requirements for establishing, implementing, maintaining, and continually improving an Information Security Management System.ORION has integrated ISO 27001 principles into our operations to ensure the highest level of data security.

1. Employee Training and Affidavits:

Our employees undergo comprehensive training, including data protection and customer service.
Each employee signs an affidavit agreeing to adhere to UK data protection rules and regulations.
Upon departure, employees sign an exit affidavit confirming they have no access to customer data, and any breach will result in legal action.

SECUREDATA HANDLING

We do not locally store customer data; all data is stored in the dispatch system provided by the client.

The dispatch system is accessible only through whitelisted IP addresses and login protection.

When an employee leaves ORION, their login details are promptly removed from our systems, ensuring that former employees have no access to the dispatch system or any customer data.

CLIENT-SPECIFIC POLICIES

At ORION, we prioritize aligning our operations with the requirements and procedures of our clients.
Our approach is to create a seamless extension of our clients' offices in the UK right here in Pakistan.
We are committed to fully following our clients' established rules, procedures, and work regulations.
This approach ensures consistency and compliance with our clients' expectations, guaranteeing a smooth and efficient workflow.

FULL BUILDING ACCESS CONTROL

At ORION, we maintain comprehensive access control measures throughout our entire building. This ensures the security and confidentiality of all client-specific workspaces.

Dedicated Cabins:

Each cabin is dedicated to a specific client or project and is accessible only to authorized personnel. Access is controlled through RFID door access systems.

Restricted Access:

Access is strictly limited to employees and managers with proper permissions. This ensures that only those directly involved in client operations have access. Access rights are promptly revoked when no longer required.

Photography Prohibition:

To maintain data security and confidentiality, employees are expressly prohibited from taking photos or screenshots of cabins, computer screens, or any work-related materials within the facility. This prohibition extends to mobile devices and personal electronics.

EMPLOYEE DEDICATION AND FOCUS

At ORION, we understand the importance of employee dedication and the need for unwavering focus on the tasks at hand. We take pride in our commitment to ensuring that employees selected by our clients remain exclusively dedicated to their assigned tasks.
Employees selected by our clients work exclusively for those clients. We do not involve or use them in any other activities or assignments outside of their client-specific responsibilities.
Our employees remain dedicated to their assigned tasks for the duration of their client's contract with ORION or for the duration of their individual employment contract with us.

IT PROFESSIONALS

At ORION, we maintain a dedicated team of IT professionals to ensure the seamless operation of our systems.

Round-the-Clock Support:

We have two IT professionals on duty at all times, providing 24/7 support to ensure the continuous functioning of our internet connectivity, servers, and network switches.This ensures uninterrupted service for both our customers and employees.

Internet and Network Health:

Our IT team monitors the status of our primary and backup internet lines, ensuring they are always up and running in optimal condition.

Access Control:

IT professionals implement access controls on our computer systems, preventing employees from accessing unauthorized websites and applications.

Unauthorized Access Monitoring:

Our IT professionals have access to all computers in our facility to ensure that employees only use the necessary and authorized applications. This proactive approach helps prevent unauthorized activities on our systems.

QUALITY CONTROL TEAM

At ORION, quality assurance is of utmost importance in all our interactions. Our Quality Control (QC) team plays a pivotal role in ensuring that our employees provide exceptional service while adhering to client-specific procedures:

Polite and Professional Calls:

The QC team monitors employee interactions with customers and drivers to ensure that all calls are handled with politeness and professionalism, maintaining a high standard of customer service.

Monthly Reports:

The QC team generates monthly reports that assess call quality and adherence to client procedures. These reports provide valuable insights into the performance of our employees.

Feedback and Improvement:

Employees who may require additional training or support to improve their call quality are identified through these reports and provided with the necessary feedback and guidance. Shift managers work closely with employees to address any areas of improvement.

OPERATIONS TEAM

At ORION, our Operations Team plays a pivotal role in ensuring the smooth functioning of our organization.

Policy Implementation:

Enforcing company policies, including security, data protection, and quality assurance.

Client Communication:

Facilitating effective client communication and ensuring client-specific requirements are met.

Resource Allocation:

Efficiently assigning resources to meet client needs while maintaining security and quality.

Performance Monitoring:

Tracking key performance indicators, call quality, and addressing operational challenges.

Issue Resolution:

Swiftly addressing operational issues to maintain uninterrupted service.

Continuous Improvement:

Identifying areas for improvement and implementing enhancements in line with industry standards.

Employee Support:

Providing employee support to ensure a productive work environment.

CONCLUSION

ORION is dedicated to upholding the highest standards of information security and data protection.We believe in transparency, professionalism, and continuous improvement to safeguard your data and deliver exceptional service. By choosing ORION, you are selecting a partner committed to ISO 27001 compliance and GDPR guidelines, providing you with peace of mind regarding the security and privacy of your valuable data.

Trusted by 500+ UK businesses.

What Our Clients Say About Us

Chloe Lowe

'247 Transport Solutions Ltd have worked alongside Orion for almost 7/8 years and over the course of those years, Orion have helped and supported our company with our customers and drivers, working on a variety of tasks. We treat all our staff as family, and Orion has certainly become a part of our family. We look forward to working alongside them for many years to come.'