At ORiON, we have purpose-built facilities in Bahria Town, Islamabad where we provide dedicated staff, tech solutions, web & software development services for your business.
Bespoke Software Solutions & Digital Transformation
Our software development agency has a team of experienced and skilled professionals who can create custom software solutions for your business.
Contactless & SecurePayment Solutions
Easy to use payment acceptance from your customer with no hardware required.
STREAMLINE your
operational cost, BUT
Not your STANDARD.
With over 150 staff working for companies around the world, we offer a fully secure and GDPR-compliant environment, as well as dedicated space for your company.
Connecting You with Unified Expertise for
Modern Business Solutions.
“ When a group of Dedicated individuals make a commitment to act as one,
the sky is the limit.”
24/7 IT Support
Our highly experienced IT Support engineers work round the clock, resolving any issues encountered and are there to assist you day or night.
Covering Department
We have a covering department that is always on hand to cover the shifts you need additional or otherwise. They are made up of Orion's finest colleagues who cover all roles and industries.
Multiple Internet
Orion knows that missed calls cost money, that's why we have invested heavily in making sure that your company doesn't experience any downtime whilst you are with us.
Dedicated Colleagues
Your colleagues will be assigned solely to work for your company and will be selected by you from our pool of talent.
Dedicated Cabins
You will have your own soundproof cabin in which your colleagues will work from, with the latest tech and software options ready to go!
Quality Assurance Department
Our QA department is dedicated to listening to your colleague's calls and making sure that they consistently align with your standards, practices and expectations.
Our Dedication spans the UK, Ireland, Netherlandsand Australia
Seven years ago, with just a small dedicated team, we set out to provide the solutions to make outsourcing to Pakistan, more transparent and reliable outsourcing option. We started by replacing the traditional call centre seating plan instead with dedicated, soundproofed cabins that assure GDPR is gold standard. Our clients quickly then also recognized the value of our dedicated staff, personalized training systems, round the clock IT Technicians and our amazing quality control department; elements we continue to offer as part of our dedicated outsourcing solutions today! Seven years later, we are now expanding outside of the UK, breaking into brand new industries and showing more dedication than ever before.
We Value The Human Voice
Here at Orion, we believe that the human voice will always be the best approach to customer service calls. "Customer Service" is an artform, with "Sincerity" and "Empathy" being its two core competencies. Ai is its antithesis. We recognise that when your customers call you, they are doing so because they want and expect to talk to a human, otherwise they would simply use a chat or virtual messaging option. Don't polarize your customers by putting a virtual wall of data nabbing AI between you and them, choose a human call taker, every time!
Simple and Flexible Solutions for Your Business
From planning and recruiting to training and delivery, we offer unbeatable outsourcing services that are not only cost-effective but also exceed the average UK skillset.
Maximise profit in your Private Hire Company
We source talent and connect the, with you. Orion has provided additional and full time support to the taxi industry for nearly 10 years. Your dedicated operator and dispatch teams will be reliable and cost saving solution in what is now a highly competitve market.
Elevate your Restaurant, Bar, Cafe or Takeout
Take your business to the next level by using our bespoke iClerk software that can be customised to your company's way of working. iClerk is simple to use, highly intelligent and seamlessly integrated into any establishment!
Take the pressure of your kitchen and front of house team with our advanced booking solutions and dedicated reception agents.
Optimise your overflow reception service
Are you tired of missing calls out of hours? We can provide minimal to maximum coverage so that your customers are never not looked after. We train all of our agents in house to make sure that they provide exactly the same level of customer service that matches your requirements. Your outsourced colleagues will be able to take messages on your behalf, manage emails and make sure that any complaints or customer feedback is followed up with.
Power Up your Personal Assistant
Our PA department is highly skilled and extremely reliable. If your business is just starting out, having that dedicated support from a colleague who you can trust is crucial, as is making sure your costs remain low. Onboarding is quick and easy and you will be allocated a colleague that suits your industry within a week. After this, as trust grows, you will be able to assign more of your workload to them, freeing you up for other tasks and personal time.
Trusted by 500+ UK businesses.
What Our Clients Say About Us
Chloe Lowe
"247 Transport Solutions Ltd have worked alongside Orion for almost 7/8 years and over the course of those years, Orion have helped and supported our company with our customers and drivers, working on a variety of tasks. We treat all our staff as family, and Orion has certainly become a part of our family. We look forward to working alongside them for many years to come."
Eamonn Osullivan
"Most excellent. The driver arrived on time and was very helpful. The service was excellent and I would recommend it to anyone."
Lynx Taxis
"Seven years with Orion! They have been a truly professional company to deal with and we would not hesitate to promote them to any company that is looking to use this service. We have a great team and are a great asset to our company, without the hassle of recruiting and managing staff over here. No Brainer!. And they have done a great job with our Web Site!!! The Bookings along with our driver recruitment portal has been superb. Thanks Orion.Highly recommend."
Whiteside Taxis
"Excellent, knowledgeable and helpful customer service. We moved to Comms Source after experiencing outages and poor customer service from our previous VOIP provider. They made this change for the business seamless and trouble free.We now enjoy faster internet speeds that's better value and more robust. Comms Source also provides my company with non UK based call centre operators (Orion) and an impressive text to pay platform (iClerk)."
Sean Walshe
"We have been using Orion for the past 3 years, and our team in PK have been a fantastic addition to compliment our business.Their stats and call quality have been a revelation for us! and would highly recommend their services to any company that is looking to use an Outsourcing Company."
Wellman Cars
"6 months now of using there call centre and still rate the service 10/10."
Matt
"We’ve been with Orion for over 5 years and we are very happy with them.They have been great for us, always good with our customers and a credit to Orion.Simply a great asset for us. Give it a try and you'll be very pleased."
Phil
"Really good guys who you can depend on always! Used them in my own business ABBA Cars for years and they have a proven track record of excellence and have helped my business immeasurably.Good luck and a huge thanks to Jim, Akbar and the team and our dedicated crew in PK.Thanks Guys!."
Christine O'connor
"We Started with Orion over six years ago, we are based in Dublin and Orion has been brilliant. We started with a couple of telephonists, and over the years have grown to a team of twelve Staff . Our Team has learned not only how to Book jobs but to Dispatch jobs to a professional level!, whilst dealing with Customer and Driver issues or any email requests, 10/10 . If you are thinking of Outsourcing have a look at Orion."
