Customer Support Technician

Rawalpindi, Pakistan

We are urgently required Customer Support Technician to provide troubleshooting and technical support via phone, web based tools and email. To advise customers about our product features, benefits and use as well as addressing specific user issues.
We offers a range of products so you will possess a broad technical knowledge of analogue, digital and VoIP voice services, IP networking; and service provision.
As a result of this, there will be plenty of opportunities for career progression within their Technology function. 

 Key Skills

  • Must have excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

  • Thrive in an environment where you are trusted to be work smart and work hard without micro management

  • You must have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems

  • You’ll have an outgoing and welcoming personality, able to adapt to different customer groups at ease, taking pride in providing a first-class customer experience at all times.

  • Must have a good technical understanding and a logical approach to resolving diagnostic issues.

  • Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies.

Key responsibilities

  • You will be the first point of contact for a variety of IT issues via telephone and email.

  • Providing a first-class customer support service you will log all incidents and fixes whilst trying to resolve customer issues.

  • To provide 1st and 2nd line support to end users.

  • To provide an escalation point for SIP and IP related issues - To provide provisioning support for new customer deployments

  • During problem escalations, act as a liaison between customers and developers/escalation managers.

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